FAQ
Why are your prices lower?
Your order ships directly from our suppliers in China. There's no brand markup and no local warehouse in the price. The trade-off is time: delivery takes longer than from a local shop, and you see the estimate before you pay.
Will customs charge me when it arrives?
It can. Import duties and taxes for your country aren't prepaid yet, so the courier may collect them on delivery. Where we prepay them, the product page says so.
How long does delivery take?
Each product page shows an estimated arrival for your country, and every parcel is tracked. If a parcel is lost on the way, we refund you in full.
What if it doesn't work?
If it's faulty, wrong or not as described, tell us within 30 days of delivery. We refund you in full and pay for the return. In the EU and UK you can also cancel within 14 days for any reason; in that case you pay the return postage.
Do the devices need a subscription?
No. Each product page says which app the device uses and whether any paid plan is optional.
Can I pay with Apple Pay or Google Pay?
Yes, plus all major cards. Checkout is handled by Stripe, so we never see your card details.
I haven't heard of the brand. Is it any good?
Big-brand prices pay for advertising, shop shelves and the name on the box. We choose devices from factories with strong track records and check their safety certifications. If one is faulty or not as described, you get your money back within 30 days.
Still stuck? Email help@viversio.com. We reply within 1 working day.