Question 1

SHIP METHODS

Accepted Answer

Free Shipping: On orders over $100 in Dubai.
Economy: 4–7 business days
Standard: 3–5 business days
Express: 2–3 business days
Priority: 1–2 business days

Note: Please allow 2–4 business days for order processing before shipment.

Question 2

SHIPMENT TRACKING

Accepted Answer

You will receive a tracking number via email. Track your order through our website or the carrier’s portal.

Question 3

CHANGING SHIPPING ADDRESS

Accepted Answer

Shipping addresses cannot be changed after your order is placed. Ensure accuracy at checkout.

Question 4

LOST OR STOLEN PACKAGES

Accepted Answer

Packages marked as “Delivered” by the carrier are considered delivered. If you cannot locate your package, wait up to four business days, then contact our Customer Service if it still has not arrived.

Viversio is not liable for missing packages marked as delivered. Please contact the carrier to file a claim if theft or misdelivery is suspected.