Yes! If you need to reprint your return label or obtain your Mobile Return Code again, please ensure you have already registered your return. Visit our Viversio Return Portal, enter your order number and email address, and follow the prompts. This portal also allows you to manage your return, cancel your return request, and track the status of your return.

Once your return package is on its way back to our warehouse, the return process has started. We will notify you once the return is received and inspected, which can take up to 5 business days from when your return tracking information shows ‘Delivered’. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Currently, we do not offer direct exchanges. We recommend initiating a return for the item you wish to send back and placing a new order for the replacement item. Once we receive and process your returned item at our warehouse, you will receive a refund to your original payment method.