Question 1

INTERNATIONAL SHIPPING OPTIONS

Accepted Answer

Currency and Language: International customers can shop on our website in their local currency by selecting their country from the dropdown menu.

Duties & Taxes:
For the UK, EU, Australia, and other specified regions, all prices include import duties and taxes.
For other countries, duties & taxes are calculated at checkout, with options for DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid). Please note, if you choose DDU, you will be responsible for paying duties & taxes upon delivery.

When ordering from Viversio, which ships products globally, you may be subject to customs duties and taxes.
It is your responsibility to clear VAT and any other taxes. This involves dealing with your local customs authority to ensure all dues are paid according to your country’s regulations.

Question 2

INTERNATIONAL RETURNS

Accepted Answer

Eligibility: Items must be unworn, unwashed, in their original condition, and with all tags attached. Items marked as “Final Sale” cannot be returned.
Initiate a Return: Start your return via our international returns portal. A pre-paid label or a return slip will be emailed to you based on the chosen method.
Pre-paid Returns: Subject to a return shipping fee, deducted from your refund. Consult the shipping table for specific country fees.
Self-postage Returns: Send items back using your preferred shipper. Note that return shipping and any reverse duties are the customer’s responsibility. We recommend insuring your package and providing tracking information to our Customer Service.

Question 3

ELECTRONIC GIFT CARDS

Accepted Answer

International customers are currently unable to purchase E-Gift Cards. If you have an existing E-Gift Card and wish to use it, please contact our Customer Service for assistance.