Question 1

WHERE TO SHOP

Accepted Answer

Viversio products are exclusively available at our official website, Viversio.com. Stay updated with our latest collections, restocks, and special offers by subscribing to our emails.

Question 2

PROCESSING TIMES

Accepted Answer

Orders are processed based on item availability and payment clearance. During peak periods, availability may change while orders are processed.

Standard Processing: Orders placed Monday through Friday are typically processed and shipped within 2-4 business days.
Weekend Orders: Orders placed on weekends begin processing on the following Monday and ship within 2-4 business days.
Extended Processing: Some items may have longer processing times, which will be clearly indicated on the product and cart pages.

Question 3

PRE-ORDERS

Accepted Answer

Availability: Items available for pre-order will be noted on the product page along with the expected shipping date.
Payment: Full payment is required at the time of order placement.
Cancellation: You may cancel your pre-order by contacting our Customer Service prior to the ship date.
Combined Shipping: Orders containing both pre-order and in-stock items will ship together once all items are available. We do not ship items separately.

Question 4

INTERNATIONAL ORDERS

Accepted Answer

For details on international shopping and shipping, please visit our International Orders Page.

Question 5

ORDER TRACKING

Accepted Answer

Notification: Once your order is shipped, you will receive an email with tracking information.
Multiple Shipments: Your order may arrive in multiple shipments, each with its own tracking information.

Question 6

TAXES

Accepted Answer

Charges: Taxes are charged based on the applicable laws of the shipping destination.
Checkout Display: Taxes shown at checkout are an estimate and may slightly vary based on the final calculation.

Question 7

PAYMENT OPTIONS

Accepted Answer

Credit Cards: We accept Visa, MasterCard, American Express, and Discover. Charges are applied once the order is shipped.

Question 8

UPDATING ORDERS

Accepted Answer

Once placed, orders cannot be changed. To add items, please place a new order.

Question 9

ORDER CANCELLATIONS

Accepted Answer

Cancellations: We generally cannot change or cancel an order once placed.
Automatic Refunds: During high volume periods, if inventory runs out, your order may be automatically cancelled and refunded.

Question 10

CHANGING SHIPPING ADDRESS

Accepted Answer

Shipping addresses cannot be altered post-order placement. Ensure the correct shipping address is entered at the time of ordering.

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