QUICK ACTIONS
RETURN QUICKVIEW (DUBAI)
RETURN FOR STORE CREDIT OR A REFUND
You can make a return within 30 days of receiving your order for a store credit or refund. Products marked as Final Sale cannot be returned.
FOLLOW THE GUIDELINES TO ENSURE A VALID RETURN AND EFFICIENT PROCESSING.
Products must be returned in their original condition, unused, and with all original packaging and accessories included.
JOIN VIVERSIO REWARDS FOR FREE RETURNS!
Domestic returns are subject to a $19 return shipping fee; this fee is waived if you choose store credit as your return payment option.
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Eligible Returns: Unused and undamaged smart devices can be returned for a refund or store credit within 30 days of purchase, provided you have proof of purchase and all original packaging and accessories are intact.
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Items must be returned in their original condition, including all tags, accessories, and packaging. For items without tags, the original packaging and proof of purchase are required.
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Refund Method: Refunds will be issued to the original payment method, including prepaid credit cards, or as store credit if preferred. Gift returns are eligible for store credit only.
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Non-returnable Items: Final Sale items are non-returnable and cannot be refunded or exchanged.
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Return Options: Online orders can be returned by mail or in person at any Viversio store location. Please note that original shipping fees are non-refundable, except for defective items.
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In-Store Purchases: In-store purchases can be returned online or at any Viversio store location. To return online, ensure your purchase is linked to a Viversio account via the email provided during purchase. Items without an email link can only be returned in-store.
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Prohibited Returns: Combining multiple items into a single return package is not allowed.
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Special Addresses: Return labels cannot be generated for APO/FPO addresses. Please contact customer service for assistance with returns to these locations.
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Return Shipping Fee: The full return shipping fee for mail returns will be deducted from your refund. This fee is waived for Viversio Rewards members or for customers choosing store credit.
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Avoid Shipping Fees: Save on shipping fees by returning items in-store or joining Viversio Rewards for free return shipping on mail returns.